Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Otveto Team website, AI platform and related development services (together, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.

1. The Services

Otveto Team provides an AI platform for marketplace sellers — including automated replies to reviews and buyer questions, a unified inbox, analytics and related features — as well as custom development services. We may add, change or remove features to improve the Services.

2. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate information and notify us promptly of any unauthorised use.

3. Acceptable use

• Do not use the Services for unlawful, harmful, deceptive or abusive purposes.
• Do not attempt to disrupt, reverse engineer or gain unauthorised access to the Services.
• Comply with the rules and policies of each connected marketplace.
• Ensure you have the rights to connect and process the data you bring to the platform.

4. AI-generated content

The Services use AI to draft and, where you enable it, send replies on your behalf. You are responsible for the settings you configure and for reviewing content in semi-automatic mode. AI output may occasionally be inaccurate; you should review important communications before they are published.

5. Fees

Paid plans are billed according to the pricing communicated to you. Fees, limits and plan details are described at the time of purchase. Except where required by law, fees are non-refundable.

6. Intellectual property

The Services, including software, design and content we provide, are owned by Otveto Team or its licensors. You retain ownership of your own data and content. You grant us the limited rights needed to operate and provide the Services to you.

7. Third-party marketplaces

The Services integrate with third-party marketplaces and platforms. We are not responsible for those third parties, their availability or their policies. Your use of connected platforms remains subject to their own terms.

8. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law. We do not guarantee that the Services will be uninterrupted, error-free or achieve any particular result.

9. Limitation of liability

To the maximum extent permitted by law, Otveto Team shall not be liable for any indirect, incidental, special or consequential damages, or for loss of profits, revenue or data arising from your use of the Services.

10. Termination

You may stop using the Services at any time. We may suspend or terminate access if these Terms are violated or as needed to protect the Services or other users.

11. Governing law

These Terms are governed by the laws of the Republic of Indonesia, without regard to conflict-of-laws principles, unless otherwise required by applicable law. Legal entity and jurisdiction details: [placeholder].

12. Contact

Questions about these Terms? Contact Otveto Team at [email protected], Jakarta, Indonesia.