Privacy Policy

This Privacy Policy explains how Otveto Team ("Otveto Team", "we", "us" or "our") collects, uses and protects personal data when you visit our website or use our AI platform and services for marketplace sellers. By using our website or services, you agree to the practices described here.

1. Who we are

Otveto Team is a product and development team headquartered in Jakarta, Indonesia. For questions about this policy, contact us at [email protected]. Legal entity: [placeholder]. Registered address: [placeholder].

2. Data we collect

• Contact details you provide through our forms, such as name, email, company and message content.
• Account and usage data when you use the platform, including settings, activity logs and support requests.
• Marketplace data you connect, such as reviews, buyer questions and chat messages processed to generate replies.
• Technical data such as IP address, browser type, device information and cookies.

3. How we use data

• To provide, operate and improve the platform and its AI features.
• To generate, draft and send replies to reviews and buyer questions on your behalf.
• To respond to enquiries, provide support and share relevant updates.
• To maintain security, prevent abuse and comply with legal obligations.

4. Cookies

We use cookies and similar technologies to keep the site working, remember your preferences and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect functionality.

5. Sharing and processors

We do not sell your personal data. We may share data with trusted service providers who process it on our behalf (for example, hosting and analytics), with connected marketplaces as needed to deliver the service, and where required by law. All processors are bound by appropriate confidentiality and security obligations.

6. Data retention

We keep personal data only for as long as necessary to provide our services and meet legal, accounting or reporting requirements. When data is no longer needed, we delete or anonymise it.

7. Security

We apply technical and organisational measures designed to protect personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work continuously to safeguard your information.

8. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and object to or restrict certain processing. To exercise these rights, contact us at [email protected].

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the "last updated" date above.

10. Contact

Otveto Team — Jakarta, Indonesia. Email: [email protected]. Phone: [placeholder].